Xero Agent is committed to full compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all associated regulations enforced by the Federal Communications Commission (FCC). This page outlines our compliance framework and the obligations of users who leverage our AI voice agent platform for outbound and inbound communications.
1. What Is the TCPA?
The Telephone Consumer Protection Act (TCPA) is a United States federal law enacted in 1991 that restricts telemarketing communications and the use of automated telephone equipment. It regulates:
- Automated dialling systems (autodialers) and pre-recorded voice messages.
- Text messages sent via automated means to mobile phones.
- Unsolicited fax transmissions.
- Calls to numbers on the National Do Not Call (DNC) Registry.
Violations of the TCPA can result in civil liability of $500–$1,500 per violation. Xero Agent takes this responsibility seriously for both ourselves and our customers.
2. Our Platform Compliance Commitments
- Consent Management: Our platform is designed to support prior express written consent workflows before initiating automated calls or messages to consumers.
- Do Not Call Compliance: We provide tools and guidance to help customers honour DNC registry requests and maintain internal do-not-contact lists.
- Opt-Out Honouring: All automated communications include mechanisms for recipients to opt out, and opt-out requests are processed promptly.
- Call Time Restrictions: Our platform enforces TCPA-compliant calling hours (8:00 AM – 9:00 PM recipient local time) by default.
- Identification: AI voice agents are configured to identify themselves and the business on whose behalf they are calling at the beginning of every interaction.
- Record Keeping: We log consent records and call data to support compliance audits.
3. Customer Responsibilities
Customers who use Xero Agent's platform to conduct voice or messaging campaigns are solely responsible for:
- Obtaining all required prior express written consents from call recipients before initiating automated communications.
- Maintaining and regularly scrubbing contact lists against the National DNC Registry and applicable state DNC lists.
- Ensuring all campaign content, scripts, and practices comply with the TCPA, FCC regulations, and applicable state laws (e.g., California, Florida, and other states with additional telemarketing restrictions).
- Providing clear, conspicuous disclosure to consumers when an AI or automated system is used.
- Promptly honouring all opt-out requests.
- Retaining consent records for a minimum of 4 years as recommended by legal best practice.
4. Prohibited Uses
The following uses of Xero Agent's platform are strictly prohibited:
- Sending unsolicited marketing communications without prior express written consent.
- Contacting numbers on the National or state DNC registries without a valid exemption.
- Disguising the identity of the caller or misrepresenting the purpose of the call.
- Making calls outside of permissible time windows.
- Using the platform to harass, intimidate, or engage in deceptive practices.
Violation of these prohibitions may result in immediate suspension or termination of your account and may expose you to civil and criminal liability.
5. Artificial Intelligence & Disclosure
With the rise of AI-generated voice technology, several states and jurisdictions now require explicit disclosure when an artificial intelligence system is conducting or participating in a phone call. Xero Agent strongly recommends and supports configuring your AI agents to:
- Disclose at the outset of each call that the caller is an AI or automated system.
- Provide the name of the business on whose behalf the call is being made.
- Offer the recipient the option to speak with a live human agent when technically feasible.
6. State-Specific Regulations
In addition to federal TCPA requirements, many US states have enacted their own telemarketing and robocall laws that may impose stricter standards. These include but are not limited to:
- California: CCPA & California Business and Professions Code § 17538.41
- Florida: Florida Telephone Solicitation Act (FTSA)
- Texas: Texas Business & Commerce Code Chapter 305
Customers are responsible for ensuring compliance with all applicable state laws in addition to the TCPA. We recommend consulting qualified legal counsel for jurisdiction-specific guidance.
7. Updates to This Policy
TCPA regulations and FCC guidance evolve frequently. We will update this page as regulations change. Customers are encouraged to monitor FCC announcements and consult legal counsel to stay current with compliance requirements.
8. Contact Us
For compliance-related questions or to report a concern, contact us at:
Email: ali.pasha@xerix.ai
Phone: +92 344 4457 857
Address: 23 - R DHA Phase 8, Lahore