Xero Agent ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service"). Please read this policy carefully.
1. Information We Collect
We may collect the following categories of information:
- Account Information: Name, email address, password, and billing details when you register.
- Usage Data: Pages visited, features used, session duration, IP address, browser type, and device identifiers.
- Voice & Conversation Data: Audio recordings and transcripts generated during AI voice agent sessions, used solely to deliver and improve the Service.
- Payment Information: Processed securely through third-party payment processors; we do not store full card details.
- Communications: Emails or messages you send us for support or inquiries.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service.
- Process transactions and send related notices.
- Improve, personalise, and expand our Service.
- Communicate with you about updates, promotions, and support.
- Monitor usage patterns to detect and prevent fraud or abuse.
- Comply with applicable laws and regulations.
3. Sharing of Information
We do not sell your personal data. We may share information with:
- Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, analytics) under strict confidentiality agreements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- Legal Obligations: When required by law, court order, or governmental authority.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us at ali.pasha@xerix.ai. Certain data may be retained as required by applicable law.
5. Cookies
We use cookies and similar tracking technologies to enhance your experience. Please refer to our Cookie Policy for full details.
6. Data Security
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
- Data portability — receive a copy of your data in a structured format.
- Withdraw consent at any time where processing is based on consent.
To exercise these rights, contact us at ali.pasha@xerix.ai.
8. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Continued use of the Service after changes constitutes acceptance.
11. Contact Us
For privacy-related questions or requests, contact us at:
Email: ali.pasha@xerix.ai
Phone: +92 344 4457 857
Address: 23 - R DHA Phase 8, Lahore